Shipping / Delivery

Shipping and Returns
FREE DELIVERY ON ORDERS OVER £40 (UK only)

Delivery Price Duration Information
Standard Delivery (UK) £4.95 3-5 days (Personalised items 7-10 days)
Next Working Day £8.95 Next Working Day (Orders placed before 1pm)
Guaranteed Saturday £12.95 Order placed before 1pm on Friday
Personalised Express Delivery £8.95 4 days
Europe £16.00
Rest of World £25.00

Click & Collect
FREE

Only select this option if you are able to collect your goods in person from our shop in Low Fell.
1-3 Dryden Road
Low Fell
Gateshead
NE9 5HP

We will contact you when your order is ready for collection. Please bring your order confirmation email.


Refunds & Returns
All made to order and personalised items are non returnable.

We hope that you are happy with your purchase. If for whatever reason you do wish to send something back we will refund you or replace the item. We just ask that you contact us within 7 days of receipt on 0191 487 3429 or email us at info@thedottyhouse.co.uk with your reason for returning. We ask that you to return the items to us within 20 days in perfect condition in all the original packaging.

The Dotty House can not take responsibility for return postage, unless the item is faulty or has been damaged in transit.
We recommend that you get a proof of posting and return items to

The Dotty House
1-3 Dryden Road
Low Fell
Gateshead
NE9 5HP