Shipping / Delivery

Shipping and Returns

Standard Delivery charge £5.95

We are very sorry but we only delivery to the UK.

All deliveries are via Royal Mail Tracked 2nd Class.

You will receive an email from us to let you know once your order has been packed and another, from Royal Mail with all your tracking information once your order has been collected

 

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Refunds & Returns
All made to order and personalised items are non returnable.

We hope that you are happy with your purchase. If for whatever reason you do wish to send something back we will refund you or replace the item. We just ask that you contact us within 7 days of receipt on 0191 487 3429 or email us at in**@th***********.uk with your reason for returning. We ask that you to return the items to us within 20 days in perfect condition in all the original packaging.

The Dotty House can not take responsibility for return postage, unless the item is faulty or has been damaged in transit.
We recommend that you get a proof of posting and return items to

The Dotty House
1-3 Dryden Road
Low Fell
Gateshead
NE9 5HP