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Shipping and returns

Shipping and Returns
Delivery is a complicated business! We have tried to make it as straight forward as we can but please call us if you are at all confused or if you have any special delivery requirements and we will do our best to help you.

Multiple items delivered to a single UK address are only charged one delivery charge

When we talk about days we mean working days. If you need an order by a specific date just let us know on a comment with your order or give us a call.

Standard Items:              
Delivery times are usually between 2 – 5 days unless shown otherwise, the options available are shown for each product.

Personalised Items:      
Delivery times are slightly longer due to the items being made to order. For each product the delivery time will be shown but it’s usually 7 – 10 days.

Destinations:                    
We delivery toUKmainland, Non mainlandUK,ScottishHighlands,Europeand Rest Of World.

Delivery Options:              
For each item the delivery options available are shown in the product details. Not every option is available for each item. If you are selecting an Express delivery option please add a comment to your order to let us know the date your order is required by.

Standard UK Delivery  £4.95

Recorded UK Delivery £5.95

Express UK Delivery    £6.95
Standard items will be delivered next day if ordered before 1pm Monday to Thursday
Personalised items will be delivered in 2 days if ordered before 1pm Sunday to Thursday. 

Non-Mainland UK & Scottish Highlands Delivery £6.95
Please allow 4-7 days for delivery

Express Saturday UK Delivery £12.95
Standard items will be delivered on Saturday if ordered before 1pm on Friday.
Personalised items will be delivered on Saturday if ordered before 1pm on Thursday

Click & Collect FREE
Only select this option if you are able to collect your goods in person from our shop: 5 Beaconsfield Avenue, Gateshead. NE9 5XT. We will contact you when your order is ready for collection. Please bring your order confirmation email.

Overseas Delivery:          

Weight

Europe

Rest of World

0 – 1 Kg

£15.95

£19.95

1 – 1.5 Kg

£19.95

£24.95

1.5 – 2 Kg

£23.95

£30.00


Peak times:                   
During busy periods such as Christmas, delivery times may be slightly longer but we’ll do our very best to stay within our stated times.

Gift Options:                   
Items can be delivered to either the billing address or to a different address which can be added as you checkout. You can specify a gift message for the recipient as you checkout, this will be included in the package. Only selected items can be gift wrapped, this service can be selected as you add the item to your basket.

Refunds & Returns
We hope that you are happy with your purchase. If for whatever reason you do wish to send something back to The Dotty House we will refund your card or replace the item. All made to order and personalised items are non returnable.

You must contact us within 7 days of receipt on 0191 487 3429 or email us at info@thedottyhouse.co.uk, we will then ask you to return the items to us within 20 days in a resellablecondition in all the original packaging.

Made to order and Personalised items can only be returned to us if they are found to be faulty.
Unfortunately The Dotty House can not take responsibility for return postage, unless the item is faulty or has been damaged in transit. We recommend that you get a proof of posting.

Return the items to:-      The Dotty House5 Beaconsfield Avenue, Low Fell, Gateshead, Tyne & Wear, NE9 5XT

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