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Customer Service

  • Privacy & Security

    Our secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web. This means that ordering via our site is even more secure than ordering over the phone.

    If you have purchased from our web site we will hold your name, address, telephone number, email address, credit card details, delivery address(es) and the password information for your account. We also maintain a record of your product selections.

    We may also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site).

  • Ordering

    In placing an order via the web site the customer confirms all the details on the order form. It is the customer’s responsibility to ensure that all the information provided is correct.

  • Website

    Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed.

    The Dotty House is not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.

    The Dotty House is not be liable to any person for loss or damage which may occur to computer equipment as a result of using this website.

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